Voice Workflow Terminologies
This page explains the core components and terminologies used when creating voice workflows in Pranthora. Understanding these concepts will help you design effective workflows for your agents.🗨️ Conversational Node
The Conversational Node is responsible for conducting the dialogue with the user.- Takes a system prompt to guide the conversation.
- Can have multiple transition conditions.
- If the node cannot handle a user query or identifies that another node is better suited, it will automatically transition to the appropriate node.
🛠️ Tool Node
The Tool Node handles interactions that require performing specific actions via tools.- Gathers required parameters from the user.
- Makes tool calls, e.g., booking an appointment.
- Example parameters:
start time,patient name,duration of visit. - ⚠️ Note: Each Tool Node can only handle one tool at a time.
📞 Transfer Node
The Transfer Node is responsible for transferring the call to another number.- Requires the phone number in E.164 format.
- Upon execution, the call is transferred to the specified number.
❌ End Call Node
The End Call Node terminates the conversation.- When triggered, the call is ended.
- Use this node at the conclusion of a workflow.
🔀 Conditional Edges / Transition Conditions
Conditional edges define the path between nodes based on user intent.- Represent intents or conditions that determine the next node.
- Connect multiple nodes together, forming a logical flow.
- If the user’s intent matches a condition, the workflow transitions to the connected node.
💡 Tip: Plan your conditional edges carefully to ensure smooth conversation flow and correct intent handling.