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Voice Workflow Quickstart

This guide will help you create your first voice workflow and configure it for agent interactions. 🎛️

🧩 Step 1: Create a Workflow

  1. Visit the Workflow List.
  2. Click Create Workflow to initiate a new workflow.

📝 Step 2: Add Introduction Node

  • An Introduction Node will be auto-created.
  • Add a prompt to guide the initial conversation. For example:
Acknowledge the user's voice agent use case, then ask for information about the user. Check if the user is available to talk.
  • Click Save to confirm your node.

🔀 Step 3: Create Condition & Conversation Nodes

  1. Add a Condition Edge from the Introduction Node:
    • Example condition: User is free
  2. Connect it to a Conversation Node:
    • Example prompt: If user is interested in attending workshop, proceed with relevant details.
  3. Click Save to store the configuration.

⚙️ Step 4: Global Configuration

On the right side of the workflow screen, you will find Global Configuration options:
  • LLM Model — select the model to be used throughout the workflow.
  • Transcriber — choose the speech-to-text provider.
  • Text to Speech — configure the voice for agent responses.
⚠️ Note: These three configurations apply globally across all nodes in the workflow. They remain consistent for the entire conversation flow.