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WhatsApp Agents Quickstart

Build your first WhatsApp agent and start messaging your customers through WhatsApp 🚀 You will:
  • Set up your WhatsApp Business credentials
  • Connect your WhatsApp number to Pranthora
  • Configure your webhook
  • Add intelligence to power your agent

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🧩 Prerequisites

  • A Meta developer account
  • Access to Meta for Developers
  • A WhatsApp Business number (test number works fine)
💡 Tip: If you’re brand new to the WhatsApp Cloud API, keep the Meta docs open in a separate tab for quick reference.

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1. Get Your WhatsApp Credentials

To get started, you need these three values from Meta:
  • Phone Number ID
  • Access Token
  • WhatsApp Business Account ID
If you haven’t set up WhatsApp Business yet, follow Meta’s setup to create an app and obtain these credentials.
📚 Reference: Official WhatsApp Cloud API – Get Started

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2. Integrate Your WhatsApp Number with Pranthora

Follow these steps to connect your number:
  1. Log in to Pranthora
  2. Open WhatsApp in the sidebar
    • Click on WhatsApp in the left navigation
  3. Start the integration
    • Click Integrate WhatsApp Number
  4. Fill in the integration form Integration Form
    • Use your credentials from Meta
    • Quick reference of fields:
      • Phone Number: Your WhatsApp Business phone (pick correct country code)
      • Phone Number ID: From Meta
      • Business Account ID: From Meta
      • Auth Token: Access token from https://developers.facebook.com/apps
      WhatsApp Access Token
      • Label: A friendly name (e.g., “Customer Support Bot”)
      • Business Name: Your business name
      • Verify Token: Any string; you will reuse it in the webhook step
  5. Create the integration
    • Click Create to finish
🔐 Security tip: Store your access token securely. Rotate it regularly and avoid sharing it in screenshots.

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3. Configure Your WhatsApp Webhook

  1. Go to https://developers.facebook.com/apps and select your app
  2. In the left sidebar, open Use cases → click Customize for the WhatsApp use case Meta Developer Platform
  3. Under Configuration, open Webhook Configuration Webhook Configuration
  4. Set the following values:
  5. Click Verify and Save
  6. Enable the messages field in Webhook fields
    ⚠️ Important: This is required for your agent to receive messages.
    Webhook Field
  7. Confirm that webhook status updates inside Pranthora

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✅ You’re all set!

Your WhatsApp agent is now integrated and ready to use. Send a message to your connected number to test end-to-end.
🧪 Tip: If a message doesn’t arrive, re-check the webhook verify token, ensure the messages field is toggled, and confirm that your access token hasn’t expired.